If you find that your account is locked, please take the following steps and causes:
- Verify Login Details: Ensure that you have entered the correct email address and password associated with your account.
- Temporary Block for Incorrect Passwords: For security reasons, if you enter an incorrect password more than five times consecutively, your account will be temporarily blocked for 30 minutes.
- Service Misuse or Unlawful Activity: Understand that if we suspect any unlawful or improper use of our service, we reserve the right to take actions such as limiting, suspending, terminating, modifying, or deleting your user account and/or access to the service. We may also lock your account upon request.
- Contact Customer Support: If the issue persists or if you believe the block is unwarranted, please reach out to our Customer Support team. Provide them with as much detail as possible about the situation for prompt assistance.
Our Customer Support team is ready to help you resolve any issues and ensure the security and proper functioning of your account.