If your game has frozen due to an unexpected error or loss of connection, rest assured that our system ensures any actions taken before the freeze will be completed. Follow these steps to address the issue:
Immediate Action - Refresh your browser: If your game becomes unresponsive, refresh your browser. You should be able to return to the game, and any won Gold Coins will reflect in your account.
For frequent Interruptions, follow these steps:
- Clear Browser Cache:
- Clear your browser cache. Click on the links below for instructions based on your device:
- Chrome (Desktop)
- Chrome (Android)
- Safari (iOS)
- Safari (Mac)
- Update Operating System:
- Ensure that your device's operating system is up to date.
- Close Other Apps:
- Close any other open apps to free up memory.
- Optimize Power Settings:
- Check that your power settings are on High Performance.
- Prevent Overheating:
- Check for overheating components in your hardware.
- Disable Anti-Virus Scanner:
- Turn off your anti-virus scanner while playing games.
Contact Customer Support: If you continue to experience consistent problems, please contact our Customer Support team. Include screenshots or detailed descriptions of the problem to assist in troubleshooting.
By following these steps, you can address common issues related to game interruptions.