If you did not receive the free Gold Coins associated with your purchase, we apologize for the inconvenience. Here's what you can do to get it sorted out:
- Double-check Your Purchase: Verify whether your purchase included free Gold Coins. Some offers come with additional Gold Coins, while others may not.
- Contact Customer Support: If your purchase did include free Gold Coins but you haven't received them, please reach out to our Customer Support team by clicking here or sending an email at support@jackpota.com
- Provide Necessary Details: When contacting Customer Support, make sure to provide the following details:
- Transaction ID number
- Transaction date
- Transaction amount
- Information from the email confirmation titled "Your account has been credited"
By providing these details, our Customer Support team will be able to investigate the issue and ensure that you receive the correct amount of Gold Coins associated with your purchase. We appreciate your understanding, and thank you for bringing this to our attention.