What is 3D Secure (3DS)? 3D Secure (3DS) is an extra layer of security for online credit and debit card transactions. It's designed to protect your purchases by verifying your identity with your card issuer, helping to prevent unauthorized use of your card.
Why am I seeing 3DS when making a purchase? We use 3DS to enhance the security of your transactions and protect your financial information. This helps prevent fraud and gives you peace of mind when making purchases on our platform.
How does 3DS work when I make a purchase? When you make a purchase, after entering your card details, a pop-up window or a redirect to your card issuer's website may appear. Your card issuer will then ask you to verify your identity. This could be through:
- A one-time passcode sent to your phone or email
- A fingerprint scan or facial recognition (if set up with your card issuer)
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A password or PIN you've previously set up with your card issuer. Once verified, the transaction will proceed. If you don't complete the verification, the purchase will not go through.
What if my 3DS verification fails or I don't receive a code? If you encounter issues with 3DS verification (e.g., not receiving a code, incorrect password, or a general error), please:
- Double-check your mobile number or email registered with your card issuer
- Contact your card issuer directly. They manage the 3DS verification process and can help troubleshoot why the verification failed or why you didn't receive a code
Can I opt out of 3DS? No, 3DS is a security measure implemented by your card issuer and our payment processor for your protection. It cannot be opted out of for transactions on our platform.
What if I'm still having trouble after contacting my card issuer? If your card issuer confirms there are no issues on their end and you're still unable to complete a purchase due to 3DS, please contact our Customer Support team at support@jackpota.com with details of the error message you received, and we'll do our best to assist you.
How do I find contact details of my Card Issuer?
- Check the back of your card – there's always a customer service number
- Log into your card’s app or website – most have chat or support sections
- Look at your billing statement – the issuer and contact info will be clearly listed